Business Administration & Customer Service
Certificate III, BSA12
Business, Education & Industry
Learning Method: Correspondence with online support

You will need prior experience and you will need to have the willingness to learn and the desire to succeed.

• previous studies in Certificate II in Business or equivalent
• a good command of written English
• access to a standard computer and printer with Microsoft Office and an Internet connection (dialup or broadband)
• Windows 95/98/Me/NT/2000/XP to use PagePlusSE for desktop publishing
• as little as an hour a week to learn
  

The personal attributes you will need to have include:

• an interest in business administration an customer service
• basic communication skills
• basic organisational skills
• enjoy working with people
• a willingness to learn and the desire to succeed