Certificate II in Retail SIR20207
Business Management & Marketing
Learning Method: Correspondence with online support or eLearning with online support

Career opportunities include: Retail Assistant, Merchandiser, Store Manager, Buyer.

Industries include: retail.

Persons working in retail may:

• maintain a good knowledge of the products/services being sold
• use store sales procedures and undertake financial transactions
• use point of sale equipment, electronic equipment and information technology
• maintain a high level of customer service and make sure that complaints from customers are quickly attended to
• stay informed about new lines of stock and any changes to the prices of stock
• participate in or draw up staff rosters
• set up the layout of merchandise so that stock is presented as attractively as possible
• set up window displays, shelf displays, bin displays and gondolas
• monitor stock levels and place orders with the warehouse or suppliers when stocks decrease
• participate in or undertake stocktakes
• apply security procedures for stock and cash in the store
• use ticketing methods to display price of stock and sales merchandise
  

Persons working in retail often work long hours on their feet, and work one or more evenings a week and on weekends.

Employability Skills are skills that apply across a variety of jobs and life contexts. They are sometimes referred to as key skills, core skills, life skills, essential skills, key competencies, necessary skills, and transferable skills. Industry’s preferred term is Employability Skills.

Employability Skills are defined as ‘skills required not only to gain employment, but also to progress within an enterprise so as to achieve one's potential and contribute successfully to enterprise strategic directions’.

There are eight Employability Skills: communication, teamwork, problem solving, initiative and enterprise, planning and organising, self-management, learning, and technology.

You can review the Employability Skills for this qualification at: http://employabilityskills.training.com.au