Retail
Operations & Merchandising Certificate
II WRR20102
Business, Education & Industry
This
course has been developed to meet the requirements in the industry
and the standards needed for retail operations accreditation.
It is
packed with practical real-life activities and you will have real
industry projects to undertake.
In
addition, you can access the online activities in the eLearning
Centre to further practise and test your knowledge and skills. And
you can talk with other students from all over the country in the
Student Forum.
Your
course is made up of tutorial workbooks (lessons), assignment projects
and printed/online supplements. You
have up to 5 years to complete your course and graduate or Fast
Track your course over weeks or months.
When
you successfully complete your course you will be awarded:
Tutorial 2. Communicate in the Workplace
WRRCS1B
Topic 1: The skills of communication
Topic 2: Communicating in a retail environment
Topic 3: Good telephone communication
Topic 4: Working in teams
Topic 5: Read and interpret retail documents
Topic 6: Using numbers in the workplace
Topic 7: Check your progress
Topic 8: Tutorial summary
Tutorial
3. Apply Point of Sale Handling Procedures
WRRCS2B
Topic 1: Point of sale
Topic 2: Operate point of sale terminal
Topic 3: After the sale
Topic 4: Check your progress
Topic 5: Tutorial summary
Tutorial
4. Interact with Customers
WRRCS3B
Topic 1: Customer service
Topic 2: Handling customer complaints
Topic 3: Sales documentation
Topic 4: Customers with special needs
Topic 5: Check your progress
Topic 6: Tutorial summary
Tutorial
5. Work Effectively in a Retail Environment
WRRER1B
Topic 1: Introduction to retailing
Topic 2: Being responsible in the workplace
Topic 3: Being non-discriminatory in the workplace
Topic 4: Awards and agreements
Topic 5: Check your progress
Topic 6: Tutorial summary
Tutorial
6. Balance the Register/Terminal
WRRF1B
Topic 1: Remove the takings from the
register/terminal
Topic 2: Reconcile takings
Topic 3: Maintaining documentation
Topic 4: Check your progress
Topic 5: Tutorial summary
Tutorial
7. Perform Stock Control Procedures
WRRI1B
Topic 1: Receive and process incoming stock
Topic 2: Rotate stock
Topic 3: Participate in a stocktake
Topic 4: Reorder stock
Topic 5: Dispatch goods
Topic 6: Check your progress
Topic 7: Tutorial summary
Tutorial
8. Apply Safe Working Practices
WRRLP1B
Topic 1: Apply procedures for basic safety in the retail workplace
Topic 2: Hazards and risks
Topic 3: Manual handling
Topic 4: Apply procedures for emergencies in the retail workplace
Topic 5: Reporting incidents
Topic 6: Check your progress
Topic 7: Tutorial summary
Tutorial
9. Minimise Theft
WRRLP2B
Topic 1: Apply store procedures to minimise theft
Topic 2: Handling payments during sale transactions
Topic 3: Use security measures for deliveries
Topic 4: Check your progress
Topic 5: Tutorial summary
Tutorial
10. Perform Routine Housekeeping Duties
WRRM2B
Topic 1: Organising your work area
Topic 2: Perform housekeeping routines
Topic 3: Hygiene practices
Topic 4: Ensuring customer safety
Topic 5: Check your progress
Topic 6: Tutorial summary
Tutorial
11 Merchandise Products
WRRM1B
Topic 1: Placing and promoting merchandise
Topic 2: Arrange and display merchandise
Topic 3: Creating an effective display
Topic 4: Resetting and dismantling special displays
Topic 5: Preparing price tickets for display
Topic 6: Placing and arranging price tickets for display
Topic 7: Protecting merchandise
Topic 8: Check your progress
Topic 9: Tutorial summary
Tutorial
12. Sell Products and Services
WRRS1B
Topic 1: Responding to customer enquiries
Topic 2: Approaching the customer
Topic 3: Determining customer needs
Topic 4: Converting features to benefits
Topic 5: Responding to customer objections
Topic 6: Closing the sale
Topic 7: Maximising sales opportunities
Topic 8: Tutorial summary
Tutorial
13. Advise on Products and Services WWRA2B
Topic 1: Developing product knowledge
Topic 2: Service and competition
Topic 3: Recommending specialised products
Topic 4: Customers needs and expectations
Topic 5: Check your progress
Topic 6: Tutorial summary
Employability
Skills are skills that apply across a variety of jobs and life contexts.
They are sometimes referred to as key skills, core skills, life
skills, essential skills, key competencies, necessary skills, and
transferable skills. Industry’s preferred term is Employability
Skills.
Employability
Skills are defined as ‘skills required not only to gain employment,
but also to progress within an enterprise so as to achieve one's
potential and contribute successfully to enterprise strategic directions’.
There
are eight Employability Skills: communication, teamwork, problem
solving, initiative and enterprise, planning and organising, self-management,
learning, and technology.
