Tutorial 1. Operate Retail Technology
SIRXICT001A
Topic 1: Retail functions
Topic 2: Instore equipment
Topic 3: Operate retail equipment
Topic 4: Handling breakdowns
Topic 5: Maintaining equipment
Topic 6: Apply keyboard skills
Topic 7: Check your progress
Topic 8: Tutorial summary

Tutorial 2. Communicate in the Workplace
SIRXCOM001A
Topic 1: The skills of communication
Topic 2: Communicating in a retail environment
Topic 3: Good telephone communication
Topic 4: Working in teams
Topic 5: Read and interpret retail documents
Topic 6: Using numbers in the workplace
Topic 7: Check your progress
Topic 8: Tutorial summary

Tutorial 3. Apply Point of Sale Handling Procedures SIRXCCS001A
Topic 1: Point of sale
Topic 2: Operate point of sale terminal
Topic 3: After the sale
Topic 4: Check your progress
Topic 5: Tutorial summary

Tutorial 4. Interact with Customers
SIRXCCS002A
Topic 1: Customer service
Topic 2: Handling customer complaints
Topic 3: Sales documentation
Topic 4: Customers with special needs
Topic 5: Check your progress
Topic 6: Tutorial summary

Tutorial 5. Work Effectively in a Retail Environment SIRXIND001A
Topic 1: Introduction to retailing
Topic 2: Being responsible in the workplace
Topic 3: Being non-discriminatory in the workplace
Topic 4: Awards and agreements
Topic 5: Check your progress
Topic 6: Tutorial summary

Tutorial 6. Balance Point-of-Sale Terminal
SIRXFIN001A
Topic 1: Remove the takings from the register/ terminal
Topic 2: Reconcile takings
Topic 3: Maintaining documentation
Topic 4: Check your progress
Topic 5: Tutorial summary

Tutorial 7. Perform Stock Control Procedures
SIRXINV001A
Topic 1: Receive and process incoming stock
Topic 2: Rotate stock
Topic 3: Participate in a stocktake
Topic 4: Reorder stock
Topic 5: Dispatch goods
Topic 6: Check your progress
Topic 7: Tutorial summary

Tutorial 8. Apply Safe Working Practices
SIRXOHS001A
Topic 1: Apply procedures for basic safety in the retail workplace
Topic 2: Hazards and risks
Topic 3: Manual handling
Topic 4: Apply procedures for emergencies in the retail workplace
Topic 5: Reporting incidents
Topic 6: Check your progress
Topic 7: Tutorial summary

Tutorial 9. Minimise Theft
SIRXRSK001A
Topic 1: Apply store procedures to minimise theft
Topic 2: Handling payments during sale transactions
Topic 3: Use security measures for deliveries
Topic 4: Check your progress
Topic 5: Tutorial summary

Tutorial 10. Organise and Maintain Work Areas
SIRXCLM001A
Topic 1: Organising your work area
Topic 2: Perform housekeeping routines
Topic 3: Hygiene practices
Topic 4: Ensuring customer safety
Topic 5: Check your progress
Topic 6: Tutorial summary

Tutorial 11 Merchandise Products
SIRXMER001A
Topic 1: Placing and promoting merchandise
Topic 2: Arrange and display merchandise
Topic 3: Creating an effective display
Topic 4: Resetting and dismantling special displays
Topic 5: Preparing price tickets for display
Topic 6: Placing and arranging price tickets for display
Topic 7: Protecting merchandise
Topic 8: Check your progress
Topic 9: Tutorial summary

Tutorial 12. Sell Products and Services
SIRXSLS001A
Topic 1: Responding to customer enquiries
Topic 2: Approaching the customer
Topic 3: Determining customer needs
Topic 4: Converting features to benefits
Topic 5: Responding to customer objections
Topic 6: Closing the sale
Topic 7: Maximising sales opportunities
Topic 8: Tutorial summary

Tutorial 13. Advise on Products and Services
SIRXSLS002A
Topic 1: Developing product knowledge
Topic 2: Service and competition
Topic 3: Recommending specialised products
Topic 4: Customers needs and expectations
Topic 5: Check your progress
Topic 6: Tutorial summary

Tutorial 14. Coordinate Merchandise Presentation
SIRXMER002A
Topic 1: Coordinate merchandise presentation
Topic 2: Develop a promotion/special event plan
Topic 3: Coordinate displays
Topic 2: Implement merchandise pricing
Topic 5: Coordinating pricing policy
Topic 6: Tutorial summary