Certificate II in Retail SIR20207
Business Management & Marketing
Learning Method: Correspondence with online support or eLearning with online support

• no previous experience is required
• a reasonable command of English
• computer literacy to use the Internet and a basic level of computer skills
• access to a computer is required—you will need to undertake approximately 30 hours of learning on the Toolbox CD.
• access to a retail workplace; and
• as little as an hour a week to learn
  

The personal attributes you will need to have include:

• an interest in the retail industry
• good clerical skills
• good communication skills
• strong customer focus
• enjoy dealing with people
• good organisational skills
• able to work in a team
• strong personal presentation
• a willingness to learn and the desire to succeed