Retail Operations & Merchandising
Certificate II WRR20102
Business, Education & Industry

• no previous experience is required
• a reasonable command of English
• computer literacy to use the Internet and a basic level of computer skills
• access to a computer is required—you will need to undertake approximately 30 hours of learning on the Toolbox CD.
• access to a retail workplace; and
• as little as an hour a week to learn
  

The personal attributes you will need to have include:

• an interest in the retail industry
• good clerical skills
• good communication skills
• strong customer focus
• enjoy dealing with people
• good organisational skills
• able to work in a team
• strong personal presentation
• a willingness to learn and the desire to succeed

Recognition of Prior Learning: If you feel you may be able to gain credit exemptions for one or more modules, please contact the College for an initial discussion and RPL application. You will need to provide enough evidence to show that your knowledge/skills are current.