Tutorial 1. Research Business Opportunities
BSBSBM301A
Topic 1: Starting out
Topic 2: Researching business opportunities
Topic 3: Business success case studies 1
Topic 4: Characteristics of a small business
Topic 5: The attributes of a business operator
Topic 6: What to expect from running a small business
Topic 7: Undertaking a feasibility study
Topic 8: Conducting a swot analysis
Topic 9: What will be your competitive edge?
Topic 10: The information you need to know
Topic 11: Professional organisations
Topic 12: Understanding your marketplace
Topic 13: Undertaking a gap analysis
Topic 14: Researching your market
Topic 15: Competitor analysis
Topic 16: Tutorial summary

Tutorial 2. Establish Legal and Risk Management Requirements of Small Business
BSBSMB401A
Topic 1: Business success case studies 2
Topic 2: Understanding business and company structures
Topic 3: Essential business operating requirements
Topic 4: Company legal requirements
Topic 5: Legislation, codes and regulatory requirements
Topic 6: Negotiating and arranging contracts
Topic 7: Franchise business requirements
Topic 8: Importing and exporting business requirements
Topic 9: Tutorial summary

Tutorial 3. Undertake Small Business Planning
BSBSMB404A
Topic 1: Good business planning
Topic 2: Business success case studies 3
Topic 3: The elements of a business plan
Topic 4: Planning your business branding
Topic 5: Developing your business plan
Topic 6: Developing strategies for minimising risks
Topic 7: Writing and presenting your business plan
Topic 8: Tutorial summary

Tutorial 4. Plan Small Business Finances
BSBSMB402A
Topic 1: Analysing the financial requirements of the business
Topic 2: Business success case studies 4
Topic 3: Developing a financial plan
Topic 4: Acquiring finance
Topic 5: Building a financial budget
Topic 6: Business cash flow
Topic 7: Accounting procedures
Topic 8: Overview of MYOB accounting for small business
Topic 9: Annual reporting
Topic 10: Analysing business performance
Topic 11: Tutorial summary

Tutorial 5. Promote Products and Services
BSBMKG413A
Topic 1: Understanding promotion
Topic 2: Business success case studies 5
Topic 3: Advertising for business
Topic 4: Business promotional activities
Topic 5: Website promotion
Topic 6: Planning promotional activities
Topic 7: Organising promotional activities
Topic 8: Measuring promotional response
Topic 9: Reviewing and reporting on promotional activites
Topic 10: Tutorial summary

Tutorial 6. Undertake Marketing Activities
BSBMKG414A
Topic 1: Understand marketing
Topic 2: Business success case studies 6
Topic 3: Preparing a marketing plan
Topic 4: Planning marketing activities
Topic 5: Implementing marketing activities
Topic 6: Managing your marketing activities
Topic 7: Reviewing your marketing activities
Topic 8: Analysis of customer feedback
Topic 9: Tutorial summary

Tutorial 7. Address Customer Needs
BSBCUS402A
Topic 1: Identifying your customers
Topic 2: Business success case studies 7
Topic 3: Techniques for providing good customer service
Topic 4: Some common causes of misunderstanding
Topic 5: Overcoming objections
Topic 6: Effective communication
Topic 7: Customer service policies and procedures
Topic 8: Quality and customer service
Topic 9: Maintaining customer relationships
Topic 10: Negotiating sales
Topic 11: Tracking customer satisfaction
Topic 12: Tutorial summary

Tutorial 8. Review and Maintain a Website
BSBEBU401A
Topic 1: Website foundations
Topic 2: Business success case studies 8
Topic 3: Designing your website
Topic 4: Maintaining and updating your website
Topic 5: Reviewing content for update
Topic 6: e-Commerce overview
Topic 7: Search Engine Optimisation (SEO) basics
Topic 8: e-Security
Topic 9: Tutorial summary

Tutorial 9. Establish Networks
BSBREL401A
Topic 1: What is networking?
Topic 2: Business success case studies 9
Topic 3: Networking skills
Topic 4: How to build a business network
Topic 5: Networking at conferences and events
Topic 6: Practical networking tools
Topic 7: Presenting your business
Topic 8: Negotiating skills
Topic 9: Preparing a business presentation
Topic 10: Tutorial summary

Tutorial 10. Market the Small Business
BSBSMB403A
Topic 1: Marketing your small business
Topic 2: Business success case studies 10
Topic 3: Growing your business
Topic 4: Developing new marketing strategies
Topic 5: Measuring business performance
Topic 6: Optimising business performance
Topic 7: Entrepreneurship
Topic 8: Tutorial Summary