Module 1. Becoming a Travel Agent
Topic 1: Introduction
Topic 2: Benefits of becoming a travel agent
Topic 3: Characteristics of a travel agent
Topic 4: The role of a travel agency
Topic 5: Functions of a travel agent
Topic 6: The responsibilities of running your own consultancy business
Topic 7: Alternative to opening your own travel agency
Topic 8: Creating a plan to start a travel business
Topic 9: Module summary

Module 2. Owning and Managing a Travel Agency
Topic 1: Choosing a computerised reservation
Topic 2: Negotiating agency accounts and discounts
Topic 3: Setting margins and pricing
Topic 4: Selling, up-selling and add-ons
Topic 5: Module summary

Module 3. Understanding Regulations for Travel Agents
Topic 1: Introduction
Topic 2: Travel Compensation Fund
Topic 3: Travel agent licensing requirements
Topic 4: The Australian Federation of Travel Agents (AFTA)
Topic 5: Privacy and confidentiality
Topic 6: Module summary

Module 4. Operate a Computerised Reservations System
Control Reservations or Operations Using a Computerised System SITTTSL010B
Choose: Galileo, Sabre or Amadeus
Topic 1: Introduction to Galileo
Topic 2: Using the computerised system
Topic 3: Your learning program
Topic 4: Automated fares and ticketing
Topic 5: Undertaking computerised bookings
Topic 6: Module summary

Module 5. Construct Normal International Airfares
SITTTSL013B (IATA Fairs & Ticketing I)
Topic 1: International airfares
Topic 2: World schedules guide
Topic 3: International fare rules
Topic 4: Fare calculations
Topic 5: The mileage system
Topic 6: Taxes and government charges
Topic 7: IATA ticketing
Topic 8: Check your progress
Topic 9: Module summary

Module 6. Setting Up a Travel Agency Business
Topic 1: Deciding on home-based or retail premises
Topic 2: Setting up your business
Topic 3: Business structures
Topic 4: Insurance
Topic 5: Premises and utilities
Topic 6: Leasing equipment
Topic 7: Obtaining and stocking brochures
Topic 8: Module summary

Module 7. Financial Accounting for Your Travel Business
Topic 1: Your business capital and cash flow
Topic 2: Setting and achieving an agency budget
Topic 3: Introduction to financial terms and financial statements
Topic 4: Agency accounts and banking
Topic 5: Taxation requirements
Topic 6: What you need to know when taking on employees Topic 7: Module summary

Module 8. Agency Sales and Marketing
Topic 1: Overview of travel sales and marketing
Topic 2: Consumer behaviour in the tourism industry
Topic 3: Brochures and marketing
Topic 4: Advertising your travel business
Topic 5: The internet and your business
Topic 6: Client and industry relationships
Topic 7: Developing your agency business
Topic 8: Module summary