Tutorial 1. Develop and Update Tourism Industry Knowledge THTTCO01B
Topic 1: Welcome to the tourism industry
Topic 2: Introduction to the tourism industry
Topic 3: Economic, environmental and social issues of tourism
Topic 4: Legal and ethical issues in the tourism industry
Topic 5: Types of travel services
Topic 6: Industry terminology
Topic 7: Tourism contacts and services
Topic 8: Getting started with Galileo Viewpoint

Tutorial 2. Work with Colleagues and Customers THHTCOR01B
Topic 1: Introduction to interpersonal skills
Topic 2: Effective communication
Topic 3: Personal presentation
Topic 4: Customer service
Topic 5: Teamwork
Topic 6: Client profiles with Galileo Viewpoint

Tutorial 3. Follow Health, Safety and Security Procedures THHTCOR03B
Topic 1: Personal and environmental hygiene
Topic 2: The cost of workplace illness and injury
Topic 3: Duty of care
Topic 4: Unsafe working conditions and practices
Topic 5: How to lift and carry
Topic 6: How to sit and stand
Topic 7: Security
Topic 8: Emergency procedures
Topic 9: Booking air travel with Galileo Viewpoint

Tutorial 4. Work in a Socially Diverse Environment THHTCOR02B
Topic 1: What is cultural awareness?
Topic 2: Working with people from all cultures
Topic 3: High quality service for all customers
Topic 4: Dealing with misunderstandings
Topic 5: Book a car or hotel with Galileo Viewpoint

Tutorial 5. Communicate on the Telephone THHGGA01B
Topic 1: Communicating on the telephone
Topic 2: Answering the telephone
Topic 3: Making outgoing calls
Topic 4: Other calls
Topic 5: Using Galileo-finishing the booking
Topic 6: Tutorial summary

Tutorial 6. Perform Office Procedures THHGGA02B
Topic 1: Travel agency overview
Topic 2: Agency documentation
Topic 3: Registers, sales returns, passports and visas
Topic 4: Travel advice
Topic 5: Examples of agency correspondence
Topic 6: Galileo Viewpoint—price itinerary
Topic 7: tutorial summary

Tutorial 7. Use Business Technology BSBCMN205A
Topic 1: Understanding technology
Topic 2: Using technology correctly
Topic 3: Processing information
Topic 4: Organising data
Topic 5: Maintaining technology
Topic 6: Shopping for fares in Galileo Viewpoint
Topic 7: Tutorial summary

Tutorial 8. Produce Simple Wordprocessed Documents BSBCMN213A
Topic 1: Using safe work practices
Topic 2: Getting started with word processing
Topic 3: Getting assistance with word
Topic 5: Creating documents
Topic 6: Modifying documents
Topic 7: Moving and copying text
Topic 8: Working with margins and paragraphs
Topic 9: Working with fonts
Topic 10: Previewing and printing documents
Topic 11: Producing word processed travel documents
Topic 12: Tutorial summary

Tutorial 9. Process Financial Transactions THHGCS01B
Topic 1: Processing payments and receipts
Topic 2: Process and record transactions
Topic 3: Basic agency accounting
Topic 4: Requirements to set up a travel agency
Topic 5: Tutorial summary

Tutorial 10. Deal with Conflict Situations THHGCS03B
Topic 1: The process of communication
Topic 2: Customer contact skills
Topic 3: Identifying conflict situations
Topic 4: Resolving conflict situations
Topic 5: Responding to customer complaints
Topic 6: Tutorial summary

Tutorial 11. Source and provide Destination Information and Advice THTSOP02B
Topic 1: The world of tourism destinations
Topic 2: Understanding destinations
Topic 3: Sourcing information
Topic 4: Providing information
Topic 5: Detailed destination information
Topic 6: Client profiles with Galileo Viewpoint
Topic 7: Tutorial summary

Tutorial 12. Access and Interpret Product Information THTSOP03B
Topic 1: Introduction
Topic 2: How the industry is structured
Topic 3: Industry and booking terminology
Topic 4: Updating your tourism industry knowledge
Topic 5: Product information
Topic 6: Packaged products
Topic 7: Accessing and interpret product information
Topic 8: Reservation procedures
Topic 9: Tutorial summary

Tutorial 13. Sell Tourism Products and Services THTSOP04B
Topic1: Meeting and greeting customers
Topic 2: Qualifying the customer
Topic 3: Making recommendations
Topic 4: Handling and overcoming objections
Topic 5: Selling additional services
Topic 6: Closing the sale
Topic 7: Follow up after the sale
Topic 8: Tutorial summary

Tutorial 14. Prepare Quotations THTSOP05B
Topic 1: Itinerary preparation
Topic 2: Determining costs
Topic 3: Quotes and invoices
Topic 4: Commissions and mark-ups
Topic 5: Currency conversions
Topic 6: Updating and amending quotes
Topic 7: Tutorial summary

Tutorial 15. Book and Coordinate Supplier Services THTSOP07B
Topic 1: Identifying booking requirements
Topic 2: Requesting services
Topic 3: Requesting multiple services
Topic 4: Requesting alternative services
Topic 5: Confirming booking details
Topic 6: Recording booking details
Topic 7: Filing and retrieving booking details
Topic 8: Updating bookings
Topic 9: Finalising bookings
Topic 10: Providing feedback to suppliers
Topic 11: Check your progress
Topic 12: Tutorial summary

Tutorial 16. Operate a Computerised Reservations System (CRS: Galileo or Sabre) THTSOP08B
(You can enrol in this module separately)
Topic 1: Introduction
Topic 2: Your online learning program (50 hours)
   Course 1: Introduction to Galileo
   Course 2: Automated fares and ticketing in Galileo
   or
   Course 1: Introduction to Sabre
   Course 2: Automated fares and ticketing in Sabre
Topic 3: Getting started online
Topic 4: Tutorial summary

Tutorial 17. Process Non-Air documentation THTSOP09B
Topic 1: Documentation in the tourism industry
Topic 2: Interpreting product information
Topic 3: Processing documentation
Topic 4: Timelines
Topic 5: Recording details on documentation
Topic 6: Calculations for documentation
Topic 7: Checking documentation
Topic 8: Processing coupons and copies
Topic 9: Answers to activities
Topic 10: Tutorial summary

Tutorial 18. Construct Domestic Airfares THTSOP19A
Topic 1: Introduction to domestic airfares
Topic 2: Schedules and tariff guide
Topic 3: Baggage allowances
Topic 4: Airport and on board facilities
Topic 5: Normal airfares
Topic 6: Children and infant fares
Topic 7: Route codes
Topic 8: Government taxes, fees, charges
Topic 9: Fare calculations
Topic 10: Mixed class airfares
Topic 11: IATA ticketing procedures
Topic 12: Promotional airfares
Topic 13: IATA ticketing
Topic 14: Check your progress
Topic 15: Tutorial summary

Tutorial 19. Construct Normal International Airfares THTSOP20A (You can enrol in this module separately) (IATA Fares & Ticketing I)
Topic 1: International Airfares
Topic 2: World Schedules Guide
Topic 3: International Fare Rules
Topic 4: Fare Calculations
Topic 5: The Mileage System
Topic 6: Taxes and Government Charges
Topic 7: IATA Ticketing

Tutorial 20. Construct Promotional International Airfares THTSOP21A
Topic 1: Introduction to promotional tariff
Topic 2: Introduction to promotional airfares
Topic 3: Australia domestic fare
Topic 4: Australia to UK/Europe one-way excursion fare-rule
Topic 5: Australia to UK/Europe
Topic 6: Australia to Asean/Hong Kong/Taiwan one-way fare
Topic 7: Australia to Asean/Hong Kong/Taiwan return fare
Topic 8: Australia to New Zealand
Topic 9: Australia to USA/Canada/Mexico
Topic 10: Australia to USA/Canada/Mexico
Topic 11: Promotional fare ticketing
Topic 12: Check your progress
Topic 13: Tutorial summary

Tutorial 21. Process Air Documentation THTSOP18A
Topic 1: Introduction to process air documentation
Topic 2: Domestic flight schedules
Topic 3: Normal domestic airfares
Topic 4: Government taxes, fees, charges for domestic airfares
Topic 5: IATA ticketing procedures
Topic 6: Promotional domestic airfares
Topic 7: International airfares
Topic 8: International promotional airfares
Topic 9: Tutorial summary

Tutorial 22. Apply Advanced Airfare Rules and Procedures THTSOP13B (IATA Fares & Ticketing II)
Topic 1: Travel limitations
Topic 2: Industry add-ons
Topic 3: Return journeys
Topic 4: Types of journeys
Topic 5: Round the world journeys (RTW)
Topic 6: Multiple fare break points
Topic 7: Construction of fares via different classes of travel
Topic 8: Pre-paid ticket advice (PTA)
Topic 9: Check your progress
Topic 10: Tutorial summary