Module 1. Develop and Update Tourism Industry Knowledge SITTIND001B
Topic 1: Welcome to the Australian tourism industry
Topic 2: Introduction to the tourism industry
Topic 3: Economic, environmental and social issues of tourism
Topic 4: Types of Australian travel services
Topic 5: Industry terminology
Topic 6: Tourism contacts and services
Topic 7: Module summary

Module 2. Source and Provide Australian Destination Information and Advice SITTTSL004A
Topic 1: Destination information and advice in the Australian tourism industry
Topic 2: Sources of information
Topic 3: Meeting customer needs
Topic 4: Australian attractions and theme parks
Topic 5: Destination Australia
Topic 6: Module summary

Module 3. Work with Colleagues and Customers SITXCOM001A
Topic 1: Introduction to interpersonal skills
Topic 2: Effective communication
Topic 3: Personal presentation
Topic 4: Customer service
Topic 5: Teamwork
Topic 6: Client profiles
Topic 7: Module summary

Module 4. Work in a Socially Diverse Environment SITXCOM002A
Topic 1: What is cultural awareness?
Topic 2: Working with people from all cultures
Topic 3: High quality service for all customers
Topic 4: Dealing with misunderstandings
Topic 5: Module summary

Module 5. Use Business Technology BSBCMN205A
Topic 1: Understanding Technology
Topic 2: Using technology correctly
Topic 3: Processing information
Topic 4: Organising data
Topic 5: Maintaining technology
Topic 6: Module summary

Module 6. Design and Produce Business Documents BSBITU306A
Topic 1: Select and prepare resources
Topic 2: Design document
Topic 3: Produce document
Topic 4: Finalise document
Topic 5: Module summary

Module 7. Process Financial Transactions SITXFIN001A
Topic 1: How the tourism industry makes its income
Topic 2: Basic tourism finance
Topic 3: Processing payments and receipts
Topic 4: Process and record transactions
Topic 5: Financial records
Topic 6: Module summary

Module 8. Process Non-Air Documentation SITTTSL009A
Topic 1: Documentation in the tourism industry
Topic 2: Interpreting product information
Topic 3: Processing documentation
Topic 4: Timelines
Topic 5: Recording details on documentation
Topic 6: Calculations for documentation
Topic 7: Checking documentation
Topic 8: Processing coupons and copies
Topic 9: Module summary

Module 9. Receive and Process Reservations SITTTSL007A
Topic 1: Receive reservation requests
Topic 2: Record details of reservations
Topic 3: Update reservations
Topic 4: Advise others on reservation details
Topic 5: Module summary

Module 10. Follow Health, Safety and Security Procedures SITXOHS001B
Topic 1: Personal and environmental hygiene
Topic 2: The cost of workplace illness and injury
Topic 3: Duty of care
Topic 4: Unsafe working conditions and practices
Topic 5: How to lift and carry
Topic 6: How to sit and stand
Topic 7: Security
Topic 8: Emergency procedures
Topic 9: Module summary

Module 11. Provide Visitor Information SITXCCS001A
Topic 1: Visitor services
Topic 2: Developing and updating local knowledge
Topic 3: Providing assistance to visitors
Topic 4: Visitor communications
Topic 5: Promoting Australian attractions
Topic 6: Obtaining feedback from visitors
Topic 7: Module summary