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Australian Tourism Operations and Visitor Attractions
Certificate II SIT20107
Travel & Tourism

This course has been developed to meet the requirements of the tourism industry and the standards needed for accreditation. It is packed with practical real-life activities and you will have real industry projects to undertake.

In addition, you can access the online activities in the eLearning Centre to further practise and test your knowledge and skills. And you can talk with other students from all over the country in the Student Forum.

Your course is made up of tutorial workbooks (lessons), assignment projects and printed/online supplements. You have up to 5 years to complete your course and graduate or Fast Track your course over weeks or months.

When you successfully complete your course you will be awarded:

Certificate II in Tourism SIT20107

Tutorial 1. Develop and Update Tourism Industry Knowledge
Topic 1: Welcome to the Australian tourism industry
Topic 2: Introduction to the tourism industry
Topic 3: Economic, environmental and social issues of tourism
Topic 4: Types of Australian travel services
Topic 5: Industry terminology
Topic 6: Tourism contacts and services
Topic 7: Tutorial summary

Tutorial 2. Source and Provide Australian
Destination Information and Advice
Topic 1: Destination information and advice in the Australian tourism industry
Topic 2: Sources of information
Topic 3: Meeting customer needs
Topic 4: Australian attractions and theme parks
Topic 5: Destination Australia
Topic 6: Tutorial summary

Tutorial 3. Work with Colleagues and Customers
Topic 1: Introduction to interpersonal skills
Topic 2: Effective communication
Topic 3: Personal presentation
Topic 4: Customer service
Topic 5: Teamwork
Topic 6: Client profiles
Topic 7: Tutorial summary

Tutorial 4. Work in a Socially Diverse Environment
Topic 1: What is cultural awareness?
Topic 2: Working with people from all cultures
Topic 3: High quality service for all customers
Topic 4: Dealing with misunderstandings
Topic 5: Tutorial summary
Tutorial 5. Use Business Technology
Topic 1: Understanding technology
Topic 2: Using technology correctly
Topic 3: Processing information
Topic 4: Organising data
Topic 5: Maintaining technology
Topic 6: Tutorial summary

Tutorial 6. Process Simple Wordprocessed Documents
Topic 1: Using safe work practices
Topic 2: Getting started with word processing
Topic 3: Getting assistance with word
Topic 4: Creating documents
Topic 5: Modifying documents
Topic 6: Moving and copying text
Topic 7: Working with margins and paragraphs
Topic 8: Working with fonts
Topic 9: Previewing and printing documents
Topic 10: Producing word processed travel documents
Topic 11: Tutorial summary

Tutorial 7. Process Financial Transactions
Topic 1: How the tourism industry makes its income
Topic 2: Basic tourism finance
Topic 3: Processing payments and receipts
Topic 4: Process and record transactions
Topic 5: Financial records
Topic 6: Tutorial summary

Tutorial 8. Process Non-Air Documentation
Topic 1: Documentation in the tourism industry
Topic 2: Interpreting product information
Topic 3: Processing documentation
Topic 4: Timelines
Topic 5: Recording details on documentation
Topic 6: Calculations for documentation
Topic 7: Checking documentation
Topic 8: Processing coupons and copies
Topic 9: Tutorial summary

Tutorial 9. Receive and Process Reservations
Topic 1: Receive reservation requests
Topic 2: Record details of reservations
Topic 3: Update reservations
Topic 4: Advise others on reservation details
Topic 5: Tutorial summary

Tutorial 10. Follow Health, Safety and Security Procedures
Topic 1: Personal and environmental hygiene
Topic 2: The cost of workplace illness and injury
Topic 3: Duty of care
Topic 4: Unsafe working conditions and practices
Topic 5: How to lift and carry
Topic 6: How to sit and stand
Topic 7: Security
Topic 8: Emergency procedures
Topic 9: Tutorial summary

Tutorial 11. Provide Visitor Information
Topic 1: Visitor services
Topic 2: Developing and updating local knowledge
Topic 3: Providing assistance to visitors
Topic 4: Visitor communications
Topic 5: Promoting Australian attractions
Topic 6: Obtaining feedback from visitors
Topic 7: Tutorial summary

Employability Skills are skills that apply across a variety of jobs and life contexts. They are sometimes referred to as key skills, core skills, life skills, essential skills, key competencies, necessary skills, and transferable skills. Industry’s preferred term is Employability Skills.

Employability Skills are defined as ‘skills required not only to gain employment, but also to progress within an enterprise so as to achieve one's potential and contribute successfully to enterprise strategic directions’.

There are eight Employability Skills: communication, teamwork, problem solving, initiative and enterprise, planning and organising, self-management, learning, and technology.

You can review the Employability Skills for this qualification at: http://employabilityskills.training.com.au

Enter the following code into the search bar: THT30302

For an outline and facts booklet, click on Free Facts Pack. Download it or have it mailed to you.