Code of Practice

Australian College QED undertakes to provide:

• innovation, quality and excellence in correspondence education

• flexibility and continuous improvement in training and assessment design and practice

• equitable and fair approaches for the access, training and assessment of students

• recognition of mutual principles under the Australian Recognition Framework

• internal training and development, and a rewarding, supportive environment for continuous learning

• clear mechanisms for internal and external academic consultation.

Student Service Policy

Client courtesy
We undertake to provide our students with a quality of service that is helpful, efficient, prompt, experienced and at all times courteous.

We are always striving to improve our services and to ensure that materials we provide remain current, relevant and of a standard respected within the industry.

Cultural diversity
We appreciate that students will originate from a range of cultures. All staff and tutors of our College recognise cultural diversity and will treat no person any differently from any other person. We undertake to constantly develop our service standards through the use of effective interpersonal skills coaching.

Access and equity
We advocate that correspondence education enables access for all members of the community to a high standard of education. We believe that all people deserve consideration and respect, and we will treat every student fairly and equitably, and without discrimination.

We understand that students may require reasonable adjustment in order to undertake or complete their study programs, and to this aim we endeavour to incorporate flexibility in our program options.
Our services and materials are constantly being reviewed to ensure an approach to learning that is fair and equitable to all, regardless of background or residence.

Privacy
We make every effort to ensure the privacy of our students’ information. Our staff and tutors undertake a commitment not to release information to any parties that fail to identify themselves in accordance with College procedures.

We adopt the principles of the Privacy Act and have incorporated these principles into our workplace.