Australian College QED

Phone numbers for Australian College QED

Australian leaders in correspondence education ... Home | Site Map | Search | Browser

Travel Consulting & Airlines Reservations Course

Travel Consulting & Airlines Reservations
Diploma ITC16A, SOA
Galileo/Sabre Certification, ATTRP Certification
Travel & Tourism

This course has been developed to meet the requirements in the industry and the standards needed for travel consulting accreditation. It is packed with practical real-life activities and you will have real industry projects to undertake. In addition, you can access the online activities in the eLearning Centre to further practise and test your knowledge and skills. And you can talk with other students from all over the country in the Student Forum.

Your course is made up of tutorial workbooks (lessons), assignment projects and printed/online supplements. You have up to 5 years to complete your course and graduate or Fast Track your course over weeks or months.

When you successfully complete your course you will be awarded:

Diploma of Tourism (Travel Consulting & Airline Reservations)

plus Certification in Computer Reservations Systems, which is industry recognised worldwide by Galileo/Sabre (depending on which CRS system you choose to learn)

This course is accredited by the ATTRP (Australian Tourism Training Review Panel)
The course covers IATA Fares & Ticketing I & II
The course meets the travel agency licence training requirements in all states and territories of Australia

plus a Statement of Attainment from the Certificate III in Tourism (International Retail Travel Sales) THT30302 for 11 units of competency

Tutorial 1. Getting Into the Travel, Tour, Cruise Ship or Airline Industry
Topic 1: Welcome to the world of travel and tourism
Topic 2: What does it take to break into the industry?
Topic 3: Understanding industry terms and language
Topic 4: Overview of tourism, tourism organisations, travel groups and airlines
Topic 5: Planes, trains, ships and automobiles
Topic 6: Economic, environmental and social issues of tourism
Topic 7: Legal and ethical issues in the tourism industry
Topic 8: Getting started with Galileo Viewpoint
Topic 9: Tutorial summary

Tutorial 2. Tourism Destinations: Domestic and International
Topic 1: The world of tourism destinations
Topic 2: Understanding destinations
Topic 3: Sourcing information
Topic 4: Providing information
Topic 5: Detailed destination information
Topic 6: Client profiles with Galileo Viewpoint
Topic 7: Tutorial summary

Tutorial 3. Tourism Brochures and Timetables
Topic 1: Introduction
Topic 2: How the industry is structured
Topic 3: Industry and booking terminology
Topic 4: Updating your tourism industry knowledge
Topic 5: Product information
Topic 6: Packaged products
Topic 7: Accessing and interpret product information
Topic 8: Reservation procedures
Topic 9: Booking air travel with Galileo Viewpoint
Topic 10: Tutorial summary

Tutorial 4. Travel Agency Operations
Topic 1: Travel agency overview
Topic 2: Agency documentation
Topic 3: Registers, sales returns, passports and visas
Topic 4: Travel advice
Topic 5: Examples of agency correspondence
Topic 6: Book a car or hotel with Galileo Viewpoint
Topic 7: Tutorial summary

Tutorial 5. Airport and Airline Operations
Topic 1: Introduction
Topic 2: Aircraft manufacturers
Topic 3: Overview of airline operations
Topic 5: Airport terminals
Topic 6: Customs regulations, duty free
Topic 7: Tourist refund scheme (TRS)
Topic 8: Airline classes of service
Topic 9: Aviation security and fitness to travel procedures
Topic 10: Using Galileo-finishing the booking
Topic 11: Tutorial summary

Tutorial 6. Airline Check-in Procedures
Topic 1: Introduction
Topic 2: Glossary of terms
Topic 3: Domestic check-in procedures
Topic 4: International check-in procedures
Topic 5: Overbooking/lost baggage delayed departures
Topic 6: Baggage allowances
Topic 8: Passenger care
Topic 9: Arrival procedures
Topic 10: Galileo Viewpoint-price itinerary
Topic 11: Tutorial summary

Tutorial 7. Putting Together Package Holidays
Topic 1: Holiday packages and products overview
Topic 2: The accommodation product
Topic 3: Car rental
Topic 4: Package holidays
Topic 5: Recording details
Topic 6: Travel insurance
Topic 7: Shopping for fares in Galileo Viewpoint
Topic 8: Tutorial summary

Tutorial 8. Preparing Holiday Itineraries and Quotes
Topic 1: Itinerary preparation
Topic 2: Determining costs
Topic 3: Quotes and invoices
Topic 4: Commissions and mark-ups
Topic 5: Currency conversions
Topic 6: Updating and amending quotes
Topic 7: Tutorial summary

Tutorial 9. Reservations and Ticketing—Domestic
Topic 1: Introduction to domestic airfares
Topic 2: Schedules and tariff guide
Topic 3: Baggage allowances
Topic 4: Airport and on board facilities
Topic 5: Normal airfares
Topic 6: Children and infant fares
Topic 7: Route codes
Topic 8: Government taxes, fees, charges
Topic 9: Fare calculations
Topic 10: Mixed class airfares
Topic 11: IATA ticketing procedures
Topic 12: Promotional airfares
Topic 13: IATA ticketing
Topic 14: Check your progress
Topic 15: Tutorial summary

Tutorial 10. Reservations and Ticketing—International
Topic 1: International airfares
Topic 2: World schedules guide
Topic 3: International fares
Topic 4: Fare calculations
Topic 5: The mileage system
Topic 6: Taxes and government charges
Topic 7: IATA ticketing
Topic 8: Check your progress
Topic 9: Tutorial summary

Tutorial 11. Operating a Computer Reservations System (CRS: Galileo or Sabre)
Topic 1: Introduction
Topic 2: Your online learning program (50 hours)
   Course 1: Introduction to Galileo
   Course 2: Automated fares and ticketing in Galileo
   or
   Course 1: Introduction to Sabre
   Course 2: Automated fares and ticketing in Sabre
Topic 3: Getting started online
Topic 4: Tutorial summary

Tutorial 12. Ticketing Promotional Fares and Package Holidays
Topic 1: Introduction to promotional tariff
Topic 2: Introduction to promotional airfares
Topic 3: Australia domestic fare
Topic 4: Australia to UK/Europe one-way excursion fare-rule E582
Topic 5: Australia to UK/Europe
Topic 6: Australia to Asean/Hong Kong/Taiwan one-way fare
Topic 7: Australia to Asean/Hong Kong/Taiwan return fare
Topic 8: Australia to New Zealand
Topic 9: Australia to USA/Canada/Mexico
Topic 10: Australia to USA/Canada/Mexico
Topic 11: Promotional fare ticketing
Topic 12: Check your progress
Topic 13: Tutorial summary

Tutorial 13. Advanced Airfare Rules and Procedures
Topic 1: Travel limitations
Topic 2: Industry add-ons
Topic 3: Return journeys
Topic 4: Types of journeys
Topic 5: Round the world journeys (RTW)
Topic 6: Multiple fare break points
Topic 7: Construction of fares via different classes of travel
Topic 8: Pre-paid ticket advice (PTA)
Topic 9: Check your progress
Topic 10: Tutorial summary

Tutorial 14. Tourism Promotion and Sales
Topic1: Meeting and greeting customers
Topic 2: Qualifying the customer
Topic 3: Making recommendations
Topic 4: Handling and overcoming objections
Topic 5: Suggesting add-on benefits
Topic 6: Making the sale
Topic 7: Follow up after the sale
Topic 8: Tutorial summary

Tutorial 15. Excellence in Customer Service
Topic 1: Features of professional travel consultant
Topic 2: Workplace examples
Topic 3: The customer
Topic 4: Customer expectations
Topic 5: Selling the tourism product
Topic 6: Questioning techniques
Topic 7: Professional telephone behaviour
Topic 8: Recommending the right tourism product
Topic 9: Selling additional products
Topic 10: Handling objections
Topic 11: Follow up activities
Topic 12: Tutorial summary

Tutorial 16. Getting a Job in a Travel Agency or with the Airlines
Topic 1: Tourism vacancies and where to find them
Topic 2: What employers are looking for
Topic 3: Your resume
Topic 4: Analysing advertisements-what do employers want?
Topic 5: Applying for the jobs
Topic 6: Preparing for the interview
Topic 7: Interview essentials
Topic 8: Evaluation of your interview
Topic 9: Tutorial summary

Statement of Attainment from the Certificate III in Tourism (International Retail Travel Sales) THT30302
Develop and Update Tourism Industry Knowledge THTTCO01B
Source and provide Destination Information and Advice THTSOP02B
Access and Interpret Product Information THTSOP03B
Perform Office Procedures THHGGA02B
Prepare Quotations THTSOP05B
Construct Domestic Airfares THTSOP19A
Construct Normal International Airfares THTSOP20A
Operate a Computerised Reservations System THTSOP08B
Construct Promotional International Airfares THTSOP21A
Apply Advanced Airfare Rules and Procedures THTSOP13B
Sell Tourism Products and Services THTSOP04B

Employability Skills are skills that apply across a variety of jobs and life contexts. They are sometimes referred to as key skills, core skills, life skills, essential skills, key competencies, necessary skills, and transferable skills. Industry’s preferred term is Employability Skills.

Employability Skills are defined as ‘skills required not only to gain employment, but also to progress within an enterprise so as to achieve one's potential and contribute successfully to enterprise strategic directions’.

There are eight Employability Skills: communication, teamwork, problem solving, initiative and enterprise, planning and organising, self-management, learning, and technology.

You can review the Employability Skills for this qualification at: http://employabilityskills.training.com.au

Enter the following code into the search bar: THT30302

For an outline and facts booklet, click on Free Facts Pack. Download it or have it mailed to you.