Module 1. Operate Retail Technology
SIRXICT001A
Element 1: Maintain retail equipment
Element 2: Apply keyboard skills
Element 3: Operate data entry equipment

Module 2. Communicate in the Workplace
SIRXCOM001A
Element 1: Establish contact with customers
Element 2: Process information
Element 3: Communicate with customers and colleagues from diverse backgrounds
Element 4: Working in a team
Element 5: Read and interpret retail documents

Module 3. Apply Point of Sale Handling Procedures SIRXCCS001A
Element 1: Operate point of sale equipment
Element 2: Use numbers in the workplace
Element 3: Perform point-of-sale transactions
Element 4: Complete sales
Element 5: Wrap and pack goods

Module 4. Interact with Customers
SIRXCCS002A
Element 1: Deliver service to customers
Element 2: Respond to customer complaints
Element 3: Receive and process sales orders
Element 4: Identify special customers requirements

Module 5. Work Effectively in a Retail Environment SIRXIND001A
Element 1: Act responsibly
Element 2: Act in a non-discriminatory manner
Element 3: Develop retail industry knowledge
Element 4: Maintain personal presentation
Element 5: Follow routine instructions

Module 6. Balance Point-of-Sale Terminal
SIRXFIN001A
Element 1: Remove takings from register or terminal
Element 2: Reconcile takings

Module 7. Perform Stock Control Procedures
SIRXINV001A
Element 1: Receive and process incoming goods
Element 2: Rotate stock

Module 8. Apply Safe Working Practices
SIRXOHS001A
Element 1: Observe basic safety procedures
Element 2: Observe basic emergency procedures

Module 9. Minimise Theft
SIRXRSK001A
Element 1: Apply routine store security
Element 2: Minimise theft

Module 10. Organise and Maintain Work Areas
SIRXCLM001A
Element 1: Organise work area
Element 2: Clean work area

Module 11 Merchandise Products
SIRXMER001A
Element 1: Place and arrange merchandise
Element 2: Prepare display labels and tickets
Element 3: Place, arrange and display price labels and tickets
Element 4: Maintain displays
Element 5: Protect merchandise

Module 12. Sell Products and Services
SIRXSLS001A
Element 1: Apply product knowledge
Element 2: Approach customer
Element 3: Gather information
Element 4: Sell benefits
Element 5: Overcome objections
Element 6: Close sale
Element 7: Maximise sales opportunities

Module 13. Advise on Products and Services
SIRXSLS002A
Element 1: Develop product and service knowledge
Element 2: Recommend specialised products or services

Module 14. Create a Display
SIRXMER005A
Element 1: Identify the requirements of the display
Element 2: Develop display ideas
Element 3: Plan and build displays
Element 4: Maintain displays